{"id":12,"date":"2026-09-18T10:09:28","date_gmt":"2026-09-18T10:09:28","guid":{"rendered":"https:\/\/riyasaat.hubtech.pk\/?page_id=12"},"modified":"2026-09-18T10:13:14","modified_gmt":"2026-09-18T10:13:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/riyasaat.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1dfbe098 wd-section-stretch-content e-flex e-con-boxed e-con e-parent\" data-id=\"1dfbe098\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-443fcfd8 e-con-full e-flex e-con e-child\" data-id=\"443fcfd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11fbadf1 elementor-widget elementor-widget-heading\" data-id=\"11fbadf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">RIYASAAT KNOWLEDGE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1de962 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"3c1de962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND AND   <span class=\"sub\">RETURNS<\/span> POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17340561 elementor-widget__width-initial elementor-widget-tablet__width-initial color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"17340561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We want you to feel completely confident every time you order from us. If something isn&#8217;t right with your order, here&#8217;s exactly how we&#8217;ll fix it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-11ab3ccb e-flex e-con-boxed e-con e-parent\" data-id=\"11ab3ccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-367f8e7d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"367f8e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h3>1. ORDER CANCELLATIONS<\/h3>\n<p class=\"wp-block-paragraph\">If you&#8217;d like to cancel your order, reach out to us as soon as possible after placing it.<\/p>\n<ul>\n<li>Orders can be cancelled free of charge if they haven&#8217;t been dispatched yet<\/li>\n<li>Once your order has been packed and handed over to PostX, we&#8217;re no longer able to cancel it, though you&#8217;re welcome to refuse the parcel at the time of delivery<\/li>\n<li>To cancel, message us at\u00a0<a href=\"mailto:info@riyasaat.com\">info@riyasaat.com<\/a>\u00a0or call us directly, quoting your order number<\/li>\n<\/ul>\n<h3>2. OUR RETURN POLICY<\/h3>\n<p>Because Riyasaat is a personal care product, we&#8217;re only able to accept returns in specific situations, to keep every bottle we sell genuinely sealed and safe for the next customer.<\/p>\n<p><strong>We accept returns or exchanges when:<\/strong><\/p>\n<ul>\n<li>Your order arrived damaged during shipping<\/li>\n<li>You received the wrong product or size<\/li>\n<li>The seal on your bottle was broken or tampered with before it reached you<\/li>\n<\/ul>\n<p><strong>We&#8217;re unable to accept returns when:<\/strong><\/p>\n<ul>\n<li>The seal has been opened or the product has been used<\/li>\n<li>The request is simply a change of mind after the bottle has been opened<\/li>\n<li>The return is requested more than 3 days after delivery<\/li>\n<\/ul>\n<p>We know this is stricter than some other categories, but it helps us ensure every bottle that leaves Bahawalpur is as pure as we promise.<\/p>\n<h3>3. HOW TO REQUEST A RETURN OR REFUND<\/h3>\n<p>If your order qualifies under the situations above, here&#8217;s what to do.<\/p>\n<ol>\n<li>Contact us within 3 days of delivery at\u00a0<a href=\"mailto:info@riyasaat.com\">info@riyasaat.com<\/a>\u00a0or +92 302 6784579<\/li>\n<li>Share your order number along with a photo or short video of the issue, this helps us resolve it faster<\/li>\n<li>Our team will review your request and confirm the next step within 1 to 2 business days<\/li>\n<li>If approved, we&#8217;ll arrange a pickup through PostX or guide you on how to send the item back to us<\/li>\n<\/ol>\n<p>Please hold on to your original packaging until your return is confirmed, it makes the process smoother on both ends.<\/p>\n<h3>4. REFUNDS<\/h3>\n<p>Once we receive and inspect the returned item, we&#8217;ll notify you of the outcome.<\/p>\n<ul>\n<li>Approved refunds are processed within 5 to 7 business days<\/li>\n<li>Refunds are issued to your original payment method, or as store credit if you&#8217;d prefer<\/li>\n<li>For orders paid via cash on delivery, we&#8217;ll coordinate directly with you on the best way to complete the refund<\/li>\n<\/ul>\n<p>If it&#8217;s been longer than 7 business days since your refund was approved and you haven&#8217;t received it, please reach out and we&#8217;ll follow up on your behalf.<\/p>\n<h3>5. EXCHANGES<\/h3>\n<p>If you&#8217;d rather exchange your item than receive a refund, for example if you received the wrong size, let us know when you first contact us. We&#8217;ll arrange the exchange as part of the same process, once the original item is confirmed to qualify.<\/p>\n<h3>6. DAMAGED OR INCORRECT ORDERS<\/h3>\n<p>Mistakes happen rarely, but if your parcel arrives damaged or you&#8217;ve received something you didn&#8217;t order, this one&#8217;s fully on us. Reach out within 3 days of delivery with a photo of what you received, and we&#8217;ll send a replacement or process a full refund, whichever you&#8217;d prefer.<\/p>\n<h3>7. NEED HELP?<\/h3>\n<p>If anything about your order doesn&#8217;t feel right, don&#8217;t hesitate to reach out. We&#8217;d rather sort it out properly than have you left unsure.<\/p>\n<ul>\n<li><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@riyasaat.com\">info@riyasaat.com<\/a>\u00a0<\/li>\n<li><strong>Phone:<\/strong>\u00a0+92 302 6784579, Mon to Sat, 10am to 6pm PKT\u00a0<\/li>\n<li><strong>Registered Office:<\/strong>\u00a0Riyasaat Heritage Herbal Pvt. Ltd., Faisal Town, Main Street, Bahawalpur, 63100<\/li>\n<\/ul>\n<hr \/>\n<p><em>Riyasaat reserves the right to update this policy at any time. Any changes will be reflected on this page.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RIYASAAT KNOWLEDGE REFUND AND RETURNS POLICY We want you to feel completely confident every time you order from us. If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/riyasaat.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}