1. INFORMATION WE COLLECT

When you visit riyasaat.com or place an order with us, we may collect the following information:

• Your name, phone number, and email address
• Your shipping address, so we can deliver your order to the right place
• Order details, such as the products you purchase and your order history
• Payment information, processed securely through our payment partners; we never store your card details ourselves
• Basic browsing information, such as pages visited and the device you’re using, to help us improve the site

We only collect what we actually need to process your order, respond to you, and improve your experience with us.

2. HOW WE USE YOUR INFORMATION

We use the information you share with us to:

• Process and deliver your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your questions, complaints, or support requests
• Improve our website, products, and overall customer experience
• Share occasional updates about new products, offers, or restocks, only if you’ve opted in to hear from us

We do not use your personal information for anything beyond running Riyasaat and serving you better.

3. HOW YOUR ORDER INFORMATION IS SHARED

To get your order from Bahawalpur to your doorstep, a small amount of information needs to be shared with trusted partners.

• PostX, our shipping partner, receives your name, address, and phone number so they can deliver your parcel
• Payment processors receive the information needed to complete your transaction securely
• We do not sell, rent, or trade your personal information to any third party for marketing purposes, ever

4. COOKIES AND WEBSITE DATA

Like most websites, riyasaat.com uses cookies to remember your cart, understand how visitors use our site, and make your browsing experience smoother. You can disable cookies through your browser settings at any time, though some parts of the site may not work as well without them.

5. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to keep your information secure, including secure checkout, restricted access to customer data within our team, and working only with payment partners who meet standard security practices. That said, no method of storing or transmitting data online is completely risk-free, and we encourage you to keep your own account details private too.

6. YOUR RIGHTS AND CHOICES

You have the right to:

• Ask us what personal information we hold about you
• Request that we correct any inaccurate information
• Ask us to delete your information, where we’re not required to keep it for order or legal records
• Unsubscribe from marketing messages at any time, using the link in any email or by contacting us directly

To make any of these requests, simply reach out to us using the details below.

7. CHILDREN’S PRIVACY

Riyasaat is intended for adults. We don’t knowingly collect personal information from children, and if we become aware that we have, we’ll remove it promptly.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time, whether due to changes in our practices or for legal reasons. Any updates will be posted on this page, so we’d encourage you to check back occasionally.

9. CONTACT US

If you have any questions about this policy or how your information is handled, we’re happy to talk it through.

• Email: info@riyasaat.com 
• Phone: +92 302 6784579, Mon to Sat, 10 am to 6 pm PKT;
• Registered Office: Riyasaat Heritage Herbal Pvt. Ltd., Faisal Town, Main Street, Bahawalpur, 63100