1. ORDER CANCELLATIONS

If you’d like to cancel your order, reach out to us as soon as possible after placing it.

• Orders can be cancelled free of charge if they haven’t been dispatched yet
• Once your order has been packed and handed over to PostX, we’re no longer able to cancel it, though you’re welcome to refuse the parcel at the time of delivery
• To cancel, message us at info@riyasaat.com or call us directly, quoting your order number

2. OUR RETURN POLICY

Because Riyasaat is a personal care product, we’re only able to accept returns in specific situations, to keep every bottle we sell genuinely sealed and safe for the next customer.

We accept returns or exchanges when:

• Your order arrived damaged during shipping
• You received the wrong product or size
• The seal on your bottle was broken or tampered with before it reached you

We’re unable to accept returns when:

• The seal has been opened or the product has been used
• The request is simply a change of mind after the bottle has been opened
• The return is requested more than 3 days after delivery

We know this is stricter than some other categories, but it helps us ensure every bottle that leaves Bahawalpur is as pure as we promise.

3. HOW TO REQUEST A RETURN OR REFUND

If your order qualifies under the situations above, here’s what to do.

1. Contact us within 3 days of delivery at info@riyasaat.com or +92 302 6784579
2. Share your order number along with a photo or short video of the issue, this helps us resolve it faster
3. Our team will review your request and confirm the next step within 1 to 2 business days
4. If approved, we’ll arrange a pickup through PostX or guide you on how to send the item back to us

Please hold on to your original packaging until your return is confirmed, it makes the process smoother on both ends.

4. REFUNDS

Once we receive and inspect the returned item, we’ll notify you of the outcome.

• Approved refunds are processed within 5 to 7 business days
• Refunds are issued to your original payment method, or as store credit if you’d prefer
• For orders paid via cash on delivery, we’ll coordinate directly with you on the best way to complete the refund

If it’s been longer than 7 business days since your refund was approved and you haven’t received it, please reach out and we’ll follow up on your behalf.

5. EXCHANGES

If you’d rather exchange your item than receive a refund, for example if you received the wrong size, let us know when you first contact us. We’ll arrange the exchange as part of the same process, once the original item is confirmed to qualify.

6. DAMAGED OR INCORRECT ORDERS

Mistakes happen rarely, but if your parcel arrives damaged or you’ve received something you didn’t order, this one’s fully on us. Reach out within 3 days of delivery with a photo of what you received, and we’ll send a replacement or process a full refund, whichever you’d prefer.

7. NEED HELP?

If anything about your order doesn’t feel right, don’t hesitate to reach out. We’d rather sort it out properly than have you left unsure.

• Email: info@riyasaat.com 
• Phone: +92 302 6784579, Mon to Sat, 10am to 6pm PKT 
• Registered Office: Riyasaat Heritage Herbal Pvt. Ltd., Faisal Town, Main Street, Bahawalpur, 63100

Riyasaat reserves the right to update this policy at any time. Any changes will be reflected on this page.